USA
After your payment is verified, tracking information will be sent to the email provided. Please note that we do not ship any order during the weekends or Holidays. Shipments are sent from our facility in Maine. Transit time will vary based on shipping carrier and shipping options.
INTERNATIONAL SHIPPING
After your payment is verified, tracking information will be sent to the email provided. Please note that we do not ship any order during the weekends or Holidays. Shipments are sent from our facility in Maine. Transit time will vary based on shipping carrier and shipping options. GRID is not responsible for any customs fees for international orders. GRID does not guarantee USPS deliveries nor delivery times the risk befalls the consumer. GRID guarantees FedEx deliveries.
DOMESTIC RETURN POLICY
If you are not 100% satisfied with your purchase, you may return the product and receive a full refund or exchange that product for another. However, we do extensively check the quality of every product prior to shipment. You may be charged a fee upon returning if ANY of the original packing is missing. We accept returns within 14 days of the date of receipt. Any product you return must be in perfectly salable condition in the original packaging for a full refund. If any of the original packaging is missing such as the protective stickers, and manual, you can be charged additional fees. This would be taken out of your refund. Made-to-order items are not returnable. Once we receive your item, we will inspect it and notify you as we complete the return process. Please note - shipping cost is non-refundable. To check the status of an existing return, or to initialize a return, please contact us.
Non-returnable items:
Health and personal items are not eligible for return or exchange.
Discounted items; this includes store discount bought items and any customer used discount code items.
Pre-paid shipping label available for all domestic returns. Please contact Customer Support to initiate your return. *only ONE label will be issued per return. If the label is not utilized within 7 days, the label will be voided (new label will be provided upon request).
Refunds are processed within 3-5 business days of receiving the product at GRID HQ in Biddeford, ME.
Shipping cost (if applicable) is non-refundable
Customer Service is available Monday - Friday 9am - 5pm EST.
INTERNATIONAL RETURN POLICY
If you are not 100% satisfied with your purchase, you may return the product and receive a full refund or exchange that product for another. However, we do extensively check the quality of every product prior to shipment. You may be charged a fee upon returning if ANY of the original packing is missing. We accept returns within 14 days of the date of receipt. Any product you return must be in perfectly salable condition in the original packaging for a full refund. If any of the original packaging is missing such as the protective stickers and manual, you can be charged additional fees. This would be taken out of your refund. Made-to-order items are not returnable. Once we receive your item, we will inspect it and notify you as we complete the return process. Please note - shipping cost is non-refundable. To check the status of an existing return, or to initialize a return, please contact us.
Non-returnable items:
Health and personal items are not eligible for return or exchange.
Discounted items; this includes store discount bought items and any customer used discount code items.
Pre-paid shipping label not available for International returns/exchanges.
Refunds are processed within 3-5 business days of receiving the product at GRID HQ in Biddeford, ME.
Shipping cost (if applicable) is non-refundable
To initiate your return please contact Customer Support.
Customer Service is available Monday - Friday 9am - 5pm EST.
